Privacy policy

Privacy Policy

At Llama Lola Kids, we are committed to protecting your personal data and privacy. This policy outlines how we collect, use, and store your information when you shop with us or visit our website.

If you have any questions or concerns, please contact us at:
📧 support@llamalolakids.com

1. Who We Are

We are Llama Lola Kids — an online store offering thoughtfully crafted baby products such as crib canopies, bed bumpers, and accessories. Our online platform is powered by Shopify, and we work with trusted partners for secure payments and marketing.

2. Personal Data We Collect & Why

We only collect the information we need to provide you with a smooth shopping experience and to fulfill your orders. This includes:

Your Name & Contact Details

  • To ship your order

  • To send you order updates or promotions

  • To prevent fraud and ensure account security

Date of Birth (if provided)

  • To verify age (if necessary)

  • For fraud prevention

Payment Information

  • To process payments and issue refunds

  • Managed securely by third-party processors like Shopify, Stripe, and PayPal

Purchase History & Wishlist

  • To recommend relevant products

  • To assist with returns and support

Contact History

  • To provide personalized customer service

  • To improve our team’s training and support processes

Device & Technical Data (IP address, browser, operating system)

  • To analyze website traffic via tools like Google Analytics

  • To improve website performance and user experience

3. How We Use Your Data

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (if you’ve opted in)

  • Detect and prevent fraudulent activity

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any message.

4. Sharing Your Information

We never sell your personal data. We only share your information with trusted third parties to help run our business, including:

We also share anonymized, aggregated data (not linked to you) for analytics and business planning.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Personalize your experience

  • Keep items in your cart

  • Analyze website traffic

  • Improve advertising performance

You can manage cookie settings in your browser or device.

6. Social Media & Advertising

We use social platforms such as Pinterest, Facebook, and Instagram to promote our products. If you interact with us there, your data is also subject to those platforms’ privacy policies:

We may use information like your browsing behavior or purchase history to show you more relevant ads (via retargeting or lookalike audiences).

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to direct marketing

  • Request data portability

To make a request, email us at support@llamalolakids.com

8. Data Protection

Your data is securely stored and protected using modern encryption and access control. Shopify and our payment processors are PCI-DSS compliant, ensuring secure data handling and storage.

9. Legal Compliance

We comply with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: April 2025