Privacy policy

In Llama Lola Kids, we are committed to the protection of the privacy and security of our clients, and also of those who visit our website (that is to say, you). The Llama Lola Kids, team is made up of people who also use and access other websites, so we truly appreciate and respect your privacy. If you have any question about how we protect it, please write an e-mail to support@llamalolakids.com.

For all our services, the data controller (company responsible for your privacy) is 

What data do we use and why? Let us explain it.

 

Your name and contact details

Why do we need them?

What do we need them for?

 

-To post your orders

-To send you information via a text message or e-mail, and to keep you updated. We must do it not only to keep you informed of our promotions but to inform you about when you will get your order home.

-Fraud prevention and detection. To prevent and protect you and Llama Lola Kids against fraud, something which is essential for a better operation. 

-To find out what you and other clients like. To guarantee that we offer what you like, and to remain your shop.

 

Your date of birth

 

-To check that you are of legal age

-Fraud prevention and detection

 

Information on your gender

 

-To redirect you to those sections you are likely to have more interest in. To show products you are interested in quickly.

 

Payment information

 

-To collect payments and make refunds

-We must do this to comply with our contract with you. Because we are an online company!

- Fraud prevention and detection

 

Contact history with us

 

-To provide you with a better customer service.

-To train our staff, so that when you get in touch with us you get a better service.

 

Purchase history and saved products

 

-To suggest products you might be interested in.

-To provide customer services and assistance, dealing with returns.

-To find out what you and others like.

 

Information on accounts linked to us

 

-To make it possible for you to access our website much more easily, with no need to create an account (direct link via social networks)

-To offer recommendations on products, so that you can easily find what you like.

 

Your survey responses, quizzes and promotions

 

-To conduct a survey, a quiz or a promotion

 

Ip, browser, operative system

 

- To develop marketing tasks by e-mail

 

 

You don´t need to give us any personal information. But if you do not do it, you will probably be unable to buy on our website, and your shopping experience with us probably won´t be the best. But this is up to you and we respect that. We are dedicated to selling what you like, without your information we would not be able to keep on offering our services, as we would not be unable to send your order or to collect your payment; to sum up, we would be unable to provide personal attention to you. Our commitment with you will always be to keep your data safe. 

We also anonymize personal information and bring it into groups so that you cannot be identified. We use it for different purposes, such as testing our computer systems and for research and data analysis tasks, with the purpose of improving our website and to develop new products and services. We also share this information with third parties.

 

USE OF PAY PLATFORMS

 

We are an online shop, so we must work with pay platforms and processors which help us deal with and process your orders. We have looked for the best in the market, provided with security features. These platforms make the same effort as us in order to provide you with a good service, and so that your data remains safe.

 

Shopify deal with all processes, marketing, payment, safe transactions and shipping. Its privacy policy can be found here: https://www.shopify.com/legal/privacy

 

Stripe allows users to process charges and to safely store the information on payment. It allows for a smooth payment experience from your mobile phone and desktop device. Its privacy policy can be found here: https://stripe.com/en/privacy

 

Paypal is a payment method which links your credit card to your PayPal account. If you want to pay, simply log in to your account, using your e-mail and password, choosing the credit card you want to pay with. Its privacy policy can be found here: https://www.paypal.com/en/webapps/mpp/ua/privacy-prev?locale.x=en_EN

 

SOCIAL NETWORKS AND ADVERTISING 

 

Our shop has a profile in the following social networks: Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+ and Instagram (the ‘Social Network’). They have all been created with the main purpose of advertising the products and services of Llama Lola Kids.

 

Clients and users might join the groups and profiles Llama Lola Kids  has in the social networks. Users who become followers of any of these groups or profiles, showing their interest in the information which might come up in such social network, accept the Conditions of Use and Privacy Policy of the pertinent social network.

Llama Lola Kids might have access to and deal with the public information of the user, especially his/her contact name.

The user might access the privacy policy of the pertinent social network at any time, setting his/her profile to guarantee his/her privacy.

 

USE OF PROFILE

 

Llama Lola Kids will carry out the following actions:

- Accessing the public information of your profile.

- Following request by the user, posting information on the profile of the user – information which has been previously published on the website of Llama Lola Kids.

- To send private messages using the channels of the social network, if permitted.

- Updates of the status of the page, which shall be shown in the user´s profile.

The user will at all times control his/her connections, deleting the content he/she is not interested in. The user might also amend and restrict who he/she shares his/her connections with, by checking his/her private settings.

We work with Google Analytics only to access certain statistical information such as sex, age, country. This help us easily show you what you are looking for.

 

QUIZZES, PROMOTIONS ADN RAFFLES – WEBSITE AND SOCIAL NETWORKS

 

Llama Lola Kids reserves the right to organize quizzes, promotions and raffles, in which the user following the page might decide to participate. If organized via a social network, the regulations of such events shall be published on it, in conformity with current applicable law.

 

ADVERTISING

 

Llama Lola Kids might use social networks to advertise its products and services. If we decide to deal with your contact information to carry out direct commercial research tasks, we will comply with current provisions in force and with the rules of the platform itself.

Below you will find a direct link to the privacy policy of the social networks:

Facebook: https://www.facebook.com/privacy/explanation

Twitter: https://twitter.com/privacy?lang=en

LinkedIn: https://www.linkedin.com/legal/privacy-policy

YouTube: https://www.google.com/intl/en/policies/privacy/

Google+: http://www.google.com/intl/en/policies/privacy/

Instagram: https://instagram.com/about/legal/privacy/

Pinterest: https://about.pinterest.com/en/privacy-policy

 

PARTIAL NULLITY

If any of the clauses of these Conditions of Use becomes null and void, the remaining provisions shall remain in full force and construed taking in consideration the wills of the parties and the purpose of such Conditions of Use.

 

If Llama Lola Kids fails to require compliance with any of the rights emerging from these Conditions of Use, this shall not be interpreted as waiver of such right, except in case of express waiver (in written form) by Llama Lola Kids, or if the pertinent action, as might be applicable, becomes time-barred.

 

AMENDMENTS TO THE CONDITIONS OF USE 

 

Llama Lola Kids reserves the right to modify, at any time and with no prior warning, the layout and setting of the website and/or apps, along with the Conditions of Use and the Privacy and Cookies Policy.

These Conditions of Use shall always be available to users and clients, at a visible spot, for them to access them as many times as they like. Clients and users must carefully read the Conditions of Use. In any case, accepting the Conditions of Use in force at the time being will be an essential condition to contract any product or service via our website or/apps.

 

COMMUNICATION BETWEEN LLAMA LOLA KIDS  AND CLIENT 

 

All the communications between Llama Lola Kids and the Client, in connection with these Conditions of Use, shall be made through the online communications sending route if available or by email to support@llamalolakids.com.

 

The communications between Llama Lola Kids and the Client, in connection with the purchase of products and services, by the following means: e-mail, social networks and whatsapp, among others.

 

APPLICABLE LEGISLATION 

 

In Llama Lola Kids, we are always working to provide you with the best service, in compliance with applicable law. Therefore, we have mobilised a qualified team which will be in charge of implementing and protecting your personal information, according to EU Regulation 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

More information on this new legislation which shall come into force on May 25, 2018: https://ec.europa.eu/info/law/law-topic/data-protection_en